Q. What is my Username and Password?
A. Please note your username is your email address. Your password is unique to you. Please keep your username and password safe.
Ensure your email address is correct when opening your account.

Q. Do I have to register on the psatesting website?
A. Yes, you do need to register and create an account on the website. This will allow you to book a PSA test appointment at a particular event and time of your choice, it will also allow you access your results.

Q. Why can’t I access my account?
A. It is most likely when you created your account, you did not verify your account. As soon as you create your account, an email is sent to your email address. Please open this email and physically click on the green verification button in the email. Once you have clicked on this verification button you will be able to log into your account.

Q. I have not received a verification email, what do I do?
A. If you did not receive a verification email when you first registered, you might have inputted your email address incorrectly. Please contact the office on 01926 419959 and they will be able to let you know the email address you have entered.

Q. I have registered an incorrect email as my username, what do I do?
A. Please send an email to and provide the incorrect email and your correct email and the software developers will change your email to the correct one.

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